FAQ

1. How long are shipping times?

Our products will ship within 1-5 days of you placing your order, and then take 10-30 days to reach your doorstep. Each product on Brick City Shop has an estimated delivery time that you can find in the product description.

2. What is your return policy?

If the product you receive does not match the product you have ordered, just contact us, tell us what went wrong along with pictures of the product and we will replace your product with the right one or give you a full refund, if so you choose. Then, you can donate the extra product to a local charity or do as you please with it.

3. Can I cancel my order?

Cancellations are possible if you don't receive your package within the time-frame specified for each individual product. Sometimes orders ship before we can process the cancellation. So if you cancel an order, but still receive a package, you can donate it, give it away as a gift or simply enjoy it.

4. What happens if I receive the wrong item? 

If there is an issue with your order - if it's the wrong size, defective or otherwise not what you wanted - then simply contact us, we will give you a refund. 

5. Do you offer exchanges?

We do not offer exchanges.